SHIpPING POLICY
Shipping Policy
Last Updated: 1/14/2025
At The Poker Gods, we strive to ensure that your orders are delivered quickly, securely, and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through our website.
Order Processing Time
• Orders are processed within 3-5 business days (excluding weekends and holidays) after payment is confirmed.
• You will receive an email notification with tracking information once your order has been shipped.
Shipping Rates and Delivery Times
• Shipping costs are calculated at checkout and vary based on your location, the size and weight of the items, and the selected shipping method.
• Estimated delivery times:
• Standard Shipping: 7-10 business days.
• Expedited Shipping: 2-3 business days.
• International Shipping: 20-30 business days (varies by destination and customs).
• Delivery times are estimates and not guaranteed due to potential delays with carriers or customs.
Shipping Locations
• We currently ship to United States, Canada and Mexico (If you are not in one of these countries, please reach out before purchase and we can see what options are best for your order).
• For international orders, the customer is responsible for any customs duties, taxes, or fees imposed by their local government.
Tracking Your Order
• Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment directly with the carrier.
Lost, Stolen, or Damaged Packages
• We are not responsible for lost, stolen, or damaged packages after the carrier has taken possession of the shipment.
• If you believe your package is lost or damaged, please contact us at [insert contact email] within [X] days of the expected delivery date. We will work with you to resolve the issue.
Incorrect Address
• It is the customer’s responsibility to ensure the shipping address provided is accurate and complete.
• Orders shipped to an incorrect or incomplete address will not be eligible for a refund. If the package is returned to us, additional shipping fees may apply to resend the item.
Shipping Restrictions
• Certain products may have shipping restrictions based on regional laws and regulations. These restrictions will be noted on the product page if applicable.
Delays and Exceptions
• Shipping delays may occur due to factors beyond our control, including but not limited to weather conditions, carrier issues, or customs processing delays.
• We are not responsible for delays caused by these factors but will assist in resolving any issues with the carrier.
If you have any questions or concerns regarding your shipment, please contact us at thepokergods2024@yahoo.com.
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